The Role of a Certified ISO 20000:2018 Lead Auditor in Driving Digital Transformation.
ISO 20000:2018 is the international standard for IT Service Management (ITSM). It sets requirements for designing, implementing, and improving a consistent service management system.
Achieving an ISO 20000 certificate signals that an organization’s services are reliable, efficient, and centered around continual improvement.
According to a 2024 industry survey, companies holding ISO 20000 certification saw a 30% improvement in service availability and a 20% reduction in incident resolution time.